Refund Policy

RETURNS

What you see on the photos are the actual products you will receive.  That being said, we will ONLY accept returns for reasons like INCORRECT ITEM, DEFECTIVE/DAMAGED ITEM, AND SELLER ERRORS.  For reasons like BUYER'S REMORSE, CHANGE OF MIND, BUYER'S DISLIKE, BUYER'S ERRORS, we will not accept a return.

We strongly advise that you contact us directly at

contact @NIKNAKSGIFTSHOP.COM  to report the problem ASAP.

When you receive your order, we highly recommend that you check if the item is correct or not.  If you receive an incorrect item or design, we will either refund or replace it.  We strongly advise that you contact us directly at Contact@NIKNAKSGIFTSHOP.COM  to report the problem ASAP.

In your message, please attach a photo showing the condition of the item, which will serve as a proof. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

In very seldom circumstances, for some other reasons, WE may accept return requests for NON-DEFECTIVE ITEMS, but STRICTLY for a store credit only.  However, it will be at our discretion (the Seller).  In this case, the buyer will need to send the original items back to us (the Seller), and the buyer will cover the return shipping cost.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@NikNaksGiftShop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@NikNaksGiftShop.com and send your item to: 2414 Kennington Rd, , Raleigh, NC, 27610, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2414 Kennington Rd, , Raleigh, NC, 27610, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.